Network Management Practices PolicyFaith Municipal Telephone CompanyNetwork Management Practices Policy
Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of Faith Municipal Telephone Company (“Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.
Network Management Practices
In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of Provider’s customers. By engaging in reasonable and responsible network management, Provider prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.
Congestion Management
Provider does not employ any congestion management tools, practices and/or software on network traffic. Provider does not engage in blocking, throttling, Affiliated Prioritization or Paid Prioritization.
Application-Specific Behavior
Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. Further, Provider does not discriminate or prioritize any network traffic. Any network management techniques utilized on Provider’s network are applied equally and standard across all user applications. Provider’s network is not modified to allow certain applications to perform better than any application accessed over the public internet.
Device Attachment Rules
In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Provider’s network, and be connected on the local area network (“LAN” or “private side”) of the above mentioned CPE.
Security
Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.
The security measures employed by Provider to prevent the spread of viruses, malware, spam, harmful and unwanted content or other threats to consumers do not prevent end-users from running certain applications. Performance Characteristics
Provider offers broadband Internet access service via Fiber-to-the-Home (“FTTH”). FTTH utilizes fiber optic cable to deliver telephone, data and video services. With the capability for an indefinite amount of date, FTTH technology allows subscribers to receive high-quality voice, data and video services in their homes. The advertised speeds of Provider’s Internet service are found at: faith.govoffice.com/ While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, the end user’s computer, modem or router, activity during peak usage periods, and other factors outside of Provider’s control.
Based on internal testing using a consumer accessible speed test available at (is there website for speed testing) the mean upload and download speeds are typically the advertised speeds, plus or minus 10% during peak usage periods. (i.e., between 7:00 p.m. and 11:00 p.m. on weeknights). Latency on Provider’s network falls within industry standards. The actual speeds achieved with Provider’s Internet Service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”). Provider does not offer any specialized services. Commercial Terms Pricing In order to meet the usage and budgetary needs of all of our customers, City of Faith Municipal Telephone Company offers a good selection of broadband internet access plan options. To see the company's current promotions and pricing on broadband Internet access service, please visit our website at https://faith.govoffice.com which includes Broadband Labels for each of our broadband internet access offerings or call 605-967-2261 to speak with a customer service representative. City of Faith Municipal Telephone Company internet service is priced on a flat-fee basis (plus taxes). The Company does not charge end users a usage-based fee for such services. The information on our current Broadband Labels is also available in a "machine readable" spreadsheet form atUsage-Based Fees
Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.
Privacy Policy
Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.
For troubleshooting purposes, Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.
Provider is required to comply with relevant laws, regulations and governmental requests, including supplying relevant information to law enforcement agencies which may be collected as part of network management practice outlined above. Provider does not distribute information on network activity and/or traffic to any other third party, or use network traffic information for any non-network management purpose.
The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution. The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution. Contact UsIf you have any questions regarding Faith Municipal Telephone Company’s Network Management Practices Policy or would like to file a complaint with us regarding our network management practices, please us Provider at:
City of Faith Faith Municipal Telephone Company Box 368 Faith, SD 57626 Telephone Number: (605) 967-2261 Fax Number: (605) 967-2266 Email Address: faith@faithsd.com faith.govoffice.com/
Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC.
http://esupport.fcc.gov/complaints.htm
Additional Disclaimers
The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.
Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.
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